Customer Testimonials
Seems there is always an issue. I make an appointment on line, then when I show up, it's still a good 30-45 minutes before they have a service tech look at the car. What's up with that? What's the point of an appointment? This last time, there was an issue with their payment computers, and I had to wait while they tried to fix it and get it back up online. They even said if enough time passed, they would just invoice me. How much time is enough time? 45 minutes? Because that's how long I waited. ... Read More Google - Nov 9, 2026
Good job taking care of the issue. Took longer than expected but the results were good. They very good at keeping me informed of progress.
Poor service pretty much right from the start should have left before purchasing. I pointed out an issue during the test drive and was lied to about service that had been done to it. It came with a 30 day limited warranty but what I was told is when you're buying a used vehicle, you're buying somebody else's problem. Never a follow up from my salesperson or anybody there. Would not recommend and would never buy another car there.
I’ve been working with Wasim and he has been very kind and helpful during the car buying process. Everything was explained very straightforward, and he answered all my questions. The least pushy salesperson out there!
I had a wonderful experience purchasing my new Nissan at this dealership! Wasim Sultani was extremely professional, knowledgeable, and helpful throughout the entire process. He made everything smooth and stress-free, and I truly appreciated his excellent customer service. I highly recommend working with Wasim if you're looking to purchase a new vehicle!
Coon Rapids Nissan made buying a new vehicle easy. Started my research on a trade-in and what vehicle I wanted and in less than 24 hours later I was driving home in a new Nissan Rogue.
Best experience ever! No pressure! Everyone was awesome! Trish is a peach! She definitely knows her stuff!
Trisha was very patient, very knowledgeable, and I was most appreciative of her not being pushy. She was so nice to work with. I will recommend her to any friend looking for a vehicle. Sandy T.
It was an easy and low pressure process thanks to my sales rep, Shawn. I would definitely buy from Walser again.
We recently helped our daughter buy a used car at Walser Nissan. Most of our experience was excellent. The salespeople were very knowledgeable and responsive. The car has been great for our daughter.
We ran into problems with a wire transfer. We attempted two transfers from a Fidelity checking account to Walser's Bank of America account. Both times BOA rejected the transfer but subtracted $45 first as a 'service fee!' All the information provided on the wire transfer was exactly correct. This situation is not Walser's fault. My problem with Walser is: I have asked to get in touch ... Read More Google - Oct 16, 2026
Was at Walser again this morning, another great service appointment!! I've been going for so many years they are like FAMILY!! I Usually hang in service department chatting with Shaun or Lori, they are Awesome! When they are really busy I go talk to " Super Dave"he takes care of a lot at Walser Nissan. I've been a Nissan owner since the 80's and never could figure out how they don't rate them higher!!? I've had my Murano now for over 5 years and Love it! I'd like to buy new but mines in ... Read More Google - Oct 15, 2026
Very friendly environment. Amos worked with me over a week finding a vehicle that fit my family’s needs. I’m thankful he suggested the Pathfinder because it wasn’t on my radar and were absolutely in love with it. They never pushed anything onto me that I didn’t want. It was a great process!
They fix a lock on my back tailgate did a good job thank you
I had a really great experience getting my car here! I flew in from out of state and Scott was extremely communicative and the entire company took time to make sure I knew exactly what I was buying. It was a used SUV so they photographed and videoed every tiny blemish so there were no surprises when I arrived. I’m very happy with my purchase.
We had a very good purchase experience with Scott Gamble
I purchased a car that was not a good fit for me. I was able to return it, no qyestions asked, no pressure to keep it. I appreciate a company like that! Thank you to manage Cristo for making it easy.
Car buying process was smooth and efficient. Staff were knowledgeable, helpful, and attentive. Would highly recommend.
I thought the service went well. I thought the communication was good while there. I was just disappointed that the online service deals were not applied to me so I ended up overpaying at the dealer which was disappointing. I reached out afterwards and was largely ignored.
What a waste of time! I would not recommend this dealership to anyone. I was actively working with a salesman and after his much persistence, and a price reduction, I decided to buy. I obtained my own financing in under an hour. I recontacted him shortly thereafter and was told that the car allegedly went to another dealership (without the salesman‘s knowledge ) and now it’s been sold. A total waste of time completely initiated by Scott in the sales department.
We had an amazing experience with this dealership. The manager and sales associate were top notch. They even stayed late on a Friday to be sure we were able to take our new car home that day
This had to have been the most convenient, easy and painless car experience i have ever had. It went smoothly , Trisha and Alex were awesome , from start to finish, with every visit we made, was a total of about 3 hours. Very satisfied with the team at Walser Nissan!
paperwork was poorly done
Everyone was very professional and yet kind, we had never been to a dealership to buy a car before… we learned a lot! We are very happy with our car… My only regret is I wish I would have been brave enough to go with the hybrid 😊 Next time!! Thanks also for the special care during my extended warranty process… It was appreciated.
I worked with Scott in purchasing my Nissan Frontier and he was very professional, courteous and knowledgeable. Would recommend Scott to anyone looking.
I had a amazing experience working with Priscila T. She is very patient with questions, and made the buying experience very positive. I went home today with a Nissan Rogue! I would highly recommend Priscila, and the Walser Nissan dealership.
Extremely disappointing experience. Their extended battery warranty is misleading and feels like a scam, -very unprofessional. AVOID this place, don't waste your time going here.
⭐⭐⭐⭐⭐
We had an absolutely amazing experience at Walser Automotive in Coon Rapids! From the moment we walked in, we were treated with friendly, welcoming service and genuine professionalism.
Amos and the sales manager were both wonderful to work with. They made the entire process easy, comfortable, and enjoyable without any pressure. They were knowledgeable, patient, and made us feel like they truly cared about helping us find the right vehicle.
We purchased a 2024 Toyota Camry, and our daughter absolutely loves it! We couldn’t be happier with the vehicle or with the experience we had at Walser.
Thank you, Amos ... Read More DealerRater - Aug 25, 2026
Received someone else’s paperwork and did not notice it until I got home. By the time I went back to get my correct paperwork, they treated me like I was a criminal for having someone else’s paperwork. Just was told they must have been busy that day. Didn’t even get an apology.
Deceitful, dishonest and untruthful. Quite frankly, the vehicle I was sold was a lemon. Nothing but problems
Rav4 is great. Your $400 third brake light that is available on Amazon for $8 has kinda left a bad impression.
Unfortunately the car that I purchased is showing some signs of defect. However, I have scheduled maintenance repair work.
Great service dept, very knowledgeable and helpful!! I would definitely purchase a Nissan from this dealership.
I was not pleased with how they tried to diagnose the problem with my vehicle not starting, Ended up still having the same problem. I ended up going on line to figure out the problem myself to see it is a reoccurring problem with Nissan frontier pickups and repaired it myself after paying $250 for a non diagnosis.
Bought a car through them with the agreement they'd repair the air conditioner they acknowledged (the sales manager acknowledged and stated would fix) was broken at the time of purchase. They had me call and set up an appt to have it fixed, which I did. They "fixed" it and the service advisor explained if stopped working within 30 days to return and have them fix again. Within two weeks, it broke. Brought it in again (this time a different service advisor assisted me). At this time they attempted to bill me $2000. I refused and explained they acknowledged ... Read More DealerRater - Jul 31, 2026
Scott was great and everyone we lose that helped with my purchase of my Corvette
Outstanding service great service managers very attentive to detail friendly and they don’t sell you anything you don’t need
I have been to this service counter with an appointment and waited for 10 minutes without a smile or any eye contact. Every time I get my car serviced, I seem to have to go back again for something they missed or caused.
I am writing this review because I am deeply frustrated with the service department at Walser Nissan. I brought my 2014 Sentra in to address error code P0101, which surfaced following a service recall they performed. Because I already had a poor experience with that recall, I tried to resolve the issue myself by replacing the MAF sensor and performing other repairs hoping to avoid dealing with their service department again.
Eventually, I had no choice but to bring the car in. After waiting 2.5 hours and paying $348 for a diagnosis, I was told that the entire wire harness needed to be ... Read More Google - Jul 19, 2026
I purchased a Pathfinder. The dealer has exceptional Customer Service; I would recommend this dealer to anyone interested on purchasing a new car.
I was only given 1 key Fob, I really expected them to give me 2 because that is what I received when I purchased my last Nissan Rogue.
The process was not difficult and it was easy to do it. And also, everyone was just nice.
The fact that I take my vehicles nowhere else should say it all. I'll be back again.
No, just no. Service department could use better communication and be 100% forth coming. Instead of sending "recommendations" on an item that should be replaced. Recommendations mean it isn't critical and you could do without for now. Not something you send out when an exhaust is fully broken. 🙄 The Service and General managers refused to help. I will never "recommend" anyone go to Walser Nissan for anything.
Austin was great to work with and the financing process was a breeze compared to other dealerships we've used in the past.
I thought buying a truck would be painful. As a matter of fact, I told my salesperson (Jordan) and the sales manager that I would rather to the dentist for a root canal. I was totally surprised that was comfortable and easy process.
Shaun was very helpful and service was great in and out quickly and professional happy with the service
Easy purchase process - I found what I wanted and completed the purchase same night. A comfortable experience.
We have been using the same sales rep for five years. He knows what we want and gets it for us.
Repairs were a little pricey, but they limited scope to only what was needed + future recommendations did a good job with the repairs. Very good communication and updates.
That was by far the simplest, most seamless, fair car purchase I’ve had. Traded my car in for a great value, they didn’t shortchange me at all. Great, prompt, kind customer service. Highly recommend, and I purchased form out of state.
I have recommended them to all my friends and family. Hands down the best dealer ship I have ever delt with.
Worst service experience I’ve had. I made an appointment in advance for a simple oil change and was forced to wait more than 3 hours. An appointment should mean something. My time was completely wasted, and nobody seemed to care. Very unprofessional and extremely frustrating. I expected much better.
No one gets back to you. Test drives are not done after work is completed.
Sales person Trisha was very professional and knowledgeable . The staff was helpful and friendly people
After repeated attempts over several months of harassing phone calls, I asked this dealership to stop calling me and that I am not interested in purchasing a vehicle from them. They still call and email me several times a week. I even let them know I have already purchased a vehicle - but they still won't stop. I have even blocked their number, and they call from a different number! The most annoying car dealership ever!
Shawn was very professional, quick, helpful and very courteous! He was excellent to work with! I would recommend him and the dealership to family and friends!
Found my experience at the dealership was great. Everyone was very help and so kind to answer any questions i jad.
Terrible customer service from the service department and the assistant manager on a used car purchase.
Can we give 0 stars? Females beware, I was lied to by two staff members in the service department and they tried to get me to do $1000 worth of stuff when nothing was wrong. Will never return, honesty and integrity goes a long way with me and they have neither.
I had a great time working with Ed at Walser. He was extremely helpful throughout the process and we were in and out of the dealership in a hour with our new Nissan Pathfinder.
Truly a exceptional vehicle buying experience. I was very happy from start to finish with this truck purchase.
Personable staff, professional yet fun to work with. My husband bought the vehicle off the showroom floor. Very happy with it. We have been satisfied Nissan customers for years. Don't plan on changing.
No pressure dealership. Actually restored my faith in dealerships. The team at Walser Nissan Coon Rapids was great
Best Service, Best People, Best Prices I'm really recommend to people buy car there the always have the best nice car always.
Service guy was super nice. There was a mess up with my appt but he still managed to get me in on a recall.
Great service dept!!! Lori is the best, always very helpful and the techs do a great job getting the work done right the first time!!
Dylan was my sales person and he really took the time to show me all the features in my new vehicle.
Dealership was excellent. The people we dealt with were fantastic. We have bought vehicles from Walker since 2006. Can’t say enough good things about them.
I've Brought My Car here to Coon Rapids Nissan to get My Oil Changes and other Services done its Fast and Convenient and Awesome Costumer Service! Love the Waiting area
Fair pricing means no haggling - that can be good or bad. 🙂 Used car had an issue that they were willing to correct before I drove it off the lot.
I dealt with Scott and the process was great. Highly recommend! Drove home in a new car.
Nice, not pushy sales. Solid prices. Fixed minor issues shortly after sale. Would visit again for car shopping needs.
This place is very good and very reliable. I bought my first car here and it’s been really good
Friendly, good customer service, helpful, good experience, make the process easy to purchase a new car.
It was a pleasant experience working with both Jordan and Amos and the manager at the dealership. We encouraged our daughter and son-in-law to look there for their next car and they did! I am very happy with my new car.
If I could give zero stars, I would. Front desk guy was extremely rude, talked over me the entire time. I was charged insanely high prices for very minimal diagnostic testing. I informed tech of code, charged $100 to confirm what I already knew. Then $200 for tech to drive car “less than 3 miles,” unable to replicate problem. In the end, close to $500 in diagnosing a bad gas cap. I will never bring my vehicle back. Horrible up charging. Rude customer service. Fancy dealership looking to rip people off. Thanks for the cup of coffee.
The dealership aims to please and treat their customers personally. We had issues with the new car at first but to a person they all wanted to make it right
They were not overly pushy about purchasing the vehicle. The buying process seemed a bit rushed and our salesperson kept running between the manger and us. Felt like he wasn’t experienced in the sales part, would have preferred to deal directly with the person doing the paper work instead of having the running back and forth.
Very convenient check in and check out. Friendly reception and quick process to check in and out
They did a great job! Not sure why this has to be 15 word minimum
My daughter was recently in to purchase her first vehicle and this was a big deal for her. Upon arrival she test drove and started to fill out the paperwork. She came in with her own financing and was ready to purchase. With multiple sales people mulling around inside the dealership, her sales person bounced around between my daughter and others arriving. It took so long, she left and went to lunch and when returning the purchase agreement still wasn't ready. After 3.5 hours of waiting it still wasn't done. I wonder if you don't finance through this ... Read More Yelp - Apr 23, 2026
Needed a new fixture to hold my front license plate. They installed it and put on my plate. They were kind and efficient.
My salesman was great to work with. Showed me all the fun features on my new Pathfinder. Little disappointed that Nissan thinks the engine cover is an “accessory” and doesn’t already come equipped.
Scott and Henry were easy to work with. This is the second vehicle we have purchased from this dealership. Aside from a scrape which appeared between the time I signed the check and the time it was delivered, have not had any complaints so far.
The salesperson Scott did a great job. Explained the trucks features and made sure that all our question were answered. He was available for follow up calls when we needed some additional support
Went in to service because my USB-C port in the back wasn't working in my Nissan and I had yet to use my Walser autoguard warranty which I had specifically bought when I bought the car for situations like this. $3,100 dollar warranty which the salesman at the time said would cover all electronics. I didn't get my car back until the next day and they told me that all the service tech did was blow air into the port to clear debris in there (probably took less than 2 mins I'm guessing, it's such a small port), ... Read More Google - Apr 11, 2026
It's easy to complain about a used car purchase when there is a problem! However when a dealership goes the extra mile to satisfy the customer it can go without due credit. We purchased a used pick up from Walser Nissan Coon Rapids and a serious problem arose, shortly after. So when the tech told us of the problem and the fix? Of course, I had passed on the extended warranty. So I assumed, I was completely screwed! The repair was going to be expensive and due to supply chain problems. I could be without a dependable vehicle for ... Read More DealerRater - Apr 9, 2026
Attentive to what we were asking and very helpful throughout the buying process. Amos was fantastic.